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Browse guides for every part of Merit Tracker, or reach our team directly if you cannot find what you need.
Browse by topic
Getting Started
Create your company, invite your team and find your company code.
- Registering your company and starting the free trial
- Understanding roles: Company, QC Admin and User
- Sharing your company code so staff can join
- Setting up departments and assigning a department lead
Time Tracking
Clock in and out, manage breaks and correct logged time.
- Clocking in and out from the dashboard
- Pausing and resuming a tracked session
- How daily reports are generated
- What happens to time when a task is reassigned
Projects & Tasks
Structure work across projects, sub-projects and granular tasks.
- Creating a project and adding members
- Breaking a project into sub-projects
- Assigning task sequences with multiple reviewers
- Submitting work for QC review and handling revisions
Desktop App & Screen Monitoring
Install the agent and control when screen capture runs.
- Installing and signing in to the desktop agent
- Enabling or disabling screen capture per project
- Why captures may be missing and how to fix it
- Reviewing and deleting captured screenshots
Leaderboard & Merit
How points, streaks and achievements are calculated.
- How points are awarded and deducted
- Leaderboard periods and how ranks are refreshed
- Unlocking achievements and streak milestones
Billing & Subscription
Plans, seats, storage limits, invoices and renewals.
- Upgrading or changing your plan
- What happens when your trial or subscription expires
- User seat limits and storage limits explained
- Finding invoices and payment receipts
Frequently asked questions
Who in my organisation can contact customer support?
Support is tied to your billing account, so tickets are raised by the Company administrator. If you are a QC Admin or a User, ask your company admin to open a ticket on your behalf — they can see and reply to the whole conversation from their dashboard.
My subscription expired. Can I still reach support?
Yes. Support stays available even when a subscription has lapsed, precisely so you can sort out billing or access problems with us directly.
Can I attach screenshots or documents to a support ticket?
You can attach up to 5 files per message, 10MB each. Images, PDF, Word, Excel and plain text files are supported. Support attachments do not count against your plan's storage limit.
How quickly will I get a reply?
We aim to respond to every ticket within one business day. Tickets marked Urgent are picked up first, so please reserve that priority for cases where your team is fully blocked.
Where do replies from support appear?
Both in the app and by email. You will get a notification in your dashboard bell that links straight to the ticket, and a copy of the reply is sent to the ticket's reply-to address.
How do I add more users than my plan allows?
Each plan includes a fixed number of seats. Upgrade from the Subscription page in your dashboard and the new seat and storage limits apply immediately.
Is my screen capture data private?
Screen captures are only taken when both your company and the specific project have screen capture enabled. They are stored encrypted and visible only to your company's administrators. See our Security page for the full detail.
Still need a hand?
Company administrators can open a support ticket from inside the dashboard and track the whole conversation — including attachments — in one place. Everyone else can reach us through the contact form.
Opening a ticket requires a Company administrator account.