What's new
Every feature, improvement and fix we ship to Merit Tracker — newest first.
Customer support, built in
Company administrators can now raise support tickets without leaving the dashboard, and our team answers them from a dedicated inbox.
- NewSupport ticketing for company administrators, with categories, priorities and threaded replies.
- NewFile attachments on tickets — up to 5 files per message, which do not count against your storage limit.
- NewIn-app notifications and email alerts whenever support replies to your ticket.
- ImprovedSupport remains reachable even when a subscription has expired, so billing problems can always be resolved.
Recurring billing and renewal reminders
Subscriptions now renew automatically, with clearer warnings well before anything lapses.
- NewAutomatic subscription renewal with saved payment methods.
- NewPayment receipts emailed on every successful renewal.
- ImprovedTrial and renewal reminders sent ahead of expiry so nothing lapses unexpectedly.
- ImprovedStorage and seat limits stay in sync with your plan across every upgrade path.
- FixedFailed payments no longer cut off access while a retry is pending.
Granular task workflows
Break work into sequenced tasks with distinct assignees, reviewers and approvers.
- NewMulti-step task assignment: assignee, reviewer, approver, QA and final approver.
- NewQC review queue with approve, reject and request-revision actions.
- NewPer-task time tracking, separate from project-level sessions.
- ImprovedTask notifications now deep-link straight to the relevant task.
Leaderboard and achievements
Recognise consistent work with points, streaks and unlockable achievements.
- NewCompany leaderboard with daily, weekly, monthly and all-time periods.
- NewAchievements for task milestones, tracked hours and streaks.
- NewPoints awarded and deducted automatically as work is reviewed.
- ImprovedRank changes now trigger a notification.
Desktop agent and screen monitoring
An optional desktop companion that captures screens during tracked work — only where you enable it.
- NewDesktop agent for Windows, macOS and Linux with deep-link sign-in.
- NewScreen capture controlled per company and per project, active only during tracked time.
- NewScreenshot gallery with review and deletion.
- ImprovedCaptures taken while offline are queued locally and uploaded when the connection returns.
SOPs and team chat
Document how work should be done, and talk about it in context.
- NewSOP library supporting video, PDF, documents, images and links.
- NewSOP approval workflow with reviewer sign-off.
- NewPer-project chat rooms.
- FixedLarge SOP uploads no longer time out.
Merit Tracker launches
The first public release: companies, departments, projects, time tracking and daily reports.
- NewCompany registration with a shareable company code.
- NewDepartments, projects and sub-projects.
- NewClock in/out time tracking with break detection.
- NewAutomated daily reports.
Got an idea for what comes next?
A lot of what ships here started as a customer request. Tell us what would make Merit Tracker work better for your team.